For OEM Technical Support Teams

Deterministic RCA acceleration for overloaded support desks.

FieldSight turns messy field notes and email threads into structured, expert-grade RCA drafts in seconds. It doesn’t replace your engineers — it helps every tech communicate and troubleshoot like a senior.

Book a pilot conversation → View live demo

Designed for OEM support, mechanical contractors, and controls integrators who need fewer escalations and more consistent RCA.

Example Ticket

RTU-4 — low airflow / hot space

Draft RCA in ~5 seconds

Input — messy field notes

“20-ton RTU, space hot & stuffy. VFD OK but fan at 0%. BMS shows 0% command for 24 hrs. Found local HOA in HAND/OFF in mech room. Put back to AUTO, airflow restored, temps dropping.”

FieldSight Output (Draft):
Symptom: loss of airflow, space overheating.
Likely cause: local HOA switch left in OFF, not fan hardware failure.
Classification: operator / control setting, not warranty defect.
Customer-ready summary drafted for technician to review and send.

Evidence Sufficiency Score (ESS) 0.72 — ready for review

Standardized RCA format Follow-up question suggestions Warranty classification hints

Why FieldSight

Built for how OEM support actually works.

Your team doesn’t need another chatbot. You need a deterministic instrument that structures evidence, drafts RCA, and keeps every customer-facing response professional and consistent.

Standardized RCA drafts

FieldSight turns freeform technician notes into a clean, repeatable RCA structure: symptoms, likely causes, corrective actions, and classification.

Evidence Sufficiency (ESS)

ESS highlights when a ticket is under-specified and suggests missing checks before the case is escalated — protecting Tier-2 and Tier-3 bandwidth.

Customer-ready communication

Generate clear, professional summaries your team can send directly to building engineers, facility owners, and contractors — without rewriting every email.

How it fits in

A support workflow accelerator, not an answer box.

FieldSight doesn’t replace your judgment. It removes the grunt work around it: reading long threads, structuring notes, and making sure nothing obvious was missed.

1. Paste or send the ticket

Field notes
Email chains
Work orders / BMS snippets

2. Review the draft RCA

Symptoms & hypotheses
ESS and missing evidence
Warranty classification hints

3. Send the customer-ready summary

Tech reviews and edits
Consistent tone and structure
Stored for future tickets

Pilot Program

Run FieldSight with your real tickets.

A focused 4–6 week pilot with 20–50 tickets from your OEM support queue. We measure time saved per ticket, reduction in escalations, and RCA consistency across techs.

Configured for your equipment & tone
10–20 support staff in the pilot
Bi-weekly check-ins, end-of-pilot summary

Schedule a 20-minute intro call →

Or email directly: [email protected]